About the use of cookies

Some content on this site uses cookies to improve our service and provide you with a better service.

What is a cookie?

A cookie is a function that stores information that a customer has visited this site in the customer’s computer (or a device that can connect to the Internet such as a smartphone or tablet). By using cookies, you can obtain information such as the number of website visits and pages visited on your computer. The information collected through cookies does not include any “information that can identify you personally”.

You can also disable the cookie function by setting your browser. Even if you disable the cookie function, there is no problem in using this site.

About the delivery company

Products will be delivered by Yamato Transport in Japan and by EMS overseas.
※You can not specify the delivery company.

About specification of delivery time

If you want to specify the delivery date, please select from “desired delivery date” during the purchase procedure.
※Delivery date can be specified within 7 days of ordering.
Unless otherwise specified, we will arrange for delivery in the shortest possible time.
※For overseas shipping, you cannot specify the delivery date.

About specification of delivery time zone

You can specify in the following time zones.

  1. morning
  2. 14:00-16:00
  3. 16:00-18:00
  4. 18.00-20.00
  5. 19.00-21.00

* It may take some time to reach remote islands and remote areas. Please note.
※ If you are absent on the day of delivery, the delivery company will leave a notice of absence and return the item once.
We apologize for the inconvenience, but please contact the contact information provided on the out-of-office notice and instruct us to redeliver it.

About shipping charges

If the total price of the item is 10,000 yen or less including tax, the shipping fee will be 880 yen (tax included).
If the total price of the item is 10,000 yen or more including tax, the shipping fee will be free.
If the payment method is cash on delivery and the total amount of the product is 10,000 yen or less including tax, a cash on delivery fee of 330 yen (tax included) will be charged.
※Cash on delivery fee is free if the total price of the product is 10,000 yen or more including tax.

About cash on delivery shipping

If the parcel shipped by cash on delivery is not received by the customer and exceeds the storage period of the delivery company and is returned to us, the order will be cancelled.

Cancel your order

As a general rule, we do not accept cancellation of orders.
Thank you for your understanding.

Returns / Exchanges

We pay close attention to the quality of our products, but in the unlikely event that the following accidents occur during delivery, we will cover the costs of returns and exchanges at our expense.

  • If the item is damaged / dirty
  • When a product different from your order is delivered

For the above reasons, if you wish to return or exchange the item, please contact the following within 7 days after the item arrives.
We apologize for the inconvenience, but please keep the product in the original packaging.
However, if the item cannot be exchanged due to sold out, the product price and shipping fee will be refunded. In addition, we will refund the cash on delivery fee for customers who settled by cash on delivery.

contact address

TEL: 092-762-7731
Email address: [email protected]
〒810-0021
201 Matsunaga Building, 2-3-21 Imaizumi, Chuo-ku, Fukuoka City, Fukuoka Prefecture
NIGHTHAWKS

We will not use the important personal information received from customers for anything other than shipping and contacting the product.
In addition, please be assured that the customer information sent to us will be responsibly and safely stored and managed, and will not be transferred or provided to a third party.

Distributor

NIGHTHAWKS

Operation manager

Takashi Ishiyama

Location and contact information

〒810-0021
201 Matsunaga Building, 2-3-21 Imaizumi, Chuo-ku, Fukuoka City, Fukuoka Prefecture
Phone number: 092-762-7731
E-mail:[email protected]

Fees required in addition to the product price

【Delivery fee】
It will be 880 yen (tax included) nationwide.
Free shipping (domestic only) for purchases of 10,000 yen (tax included) or more.
【Bank transfer fee】
It will be borne by the customer.
【Cash on delivery fee】
It will be 330 yen (tax included).
Cash on delivery fee is free for purchases of 10,000 yen (tax included) or more.

Payment method

credit card
VISA, MASTER, JCB, AMERICAN EXPRESS, DINERS
Cash on delivery
Please pay the fee when the item arrives.
※ Cash and credit cards are accepted.
Bank transfer

Delivery time

We try to ship within 24 hours of ordering.
※Delivery may take longer than usual due to the concentration of orders during the year-end and New Year holidays and road traffic conditions at the time of delivery. Please note.

Cancellations, returns and exchanges

If the product is defective or different from the ordered product, please contact us within 7 days after the product arrives.
Shipping fee We will replace it at our expense.
If the item is sold out, discontinued, or limited, we will refund the item price and cash on delivery fee after returning the item at our expense.
In addition, we cannot accept returns or exchanges of products due to customer’s convenience.
Also, please note that we cannot accept returns or exchanges in the following cases.

  • Items that have been delivered for more than 8 days
  • The product used by the customer
  • Products that have been damaged or soiled by the customer
  • Products processed and repaired by the customer
  • When accessories such as product boxes, tags, and manuals are damaged, soiled, or lost